What is your return policy?
All store items (EXCEPT FOR CLASSES) have a 30-day money-back guarantee. If your purchase does not meet your standards, is defective, or does not match the description, we will return your purchase.
Returns are applied to the same payment method of the purchase.
What is your cancellation policy?
Orders can be canceled as long as they haven’t been picked & packed or shipped. If your order has already been processed, we will not be able to cancel it for you. You will need to return it for a refund.
Who pays the shipping return fees?
Hathart pays for the shipping return fees.
How do I initiate a return?
Simply send us a quick message letting us know to expect your return and we’ll take care of the rest for you.
When will I receive my refund?
Your refund will be issued back to your card the day we receive your return.
What if the item has been used?
All returned items must be in a perfect resalable condition. If the returned item is deemed to not be in a resalable condition, we reserve the right to refuse a refund. Eg: writing on the packaging, opened diamonds bags, pasted diamonds, etc.
Is there a time limit?
Yes, you must initiate your return no later than 30 days after receiving your order.
Are there restocking fees?