Do I have to pay for shipping?
All Hathart orders are eligible for free shipping after spending $30. Orders below $30 are subject to $5 flat rate shipping.
How can you guarantee my personal information is protected?
At Hathart, we use an Extended Validation SSL. The Extended Validation SSL is the highest and strongest level of SSL protection on the market. Our website is also protected by McAfee Security.
Do you restock merchandise that is sold out?
If an item you would like to purchase is sold out, you can place your name on our waitlist. Once an item is back in stock, you will be notified. Please note, many of our products available for collectors are limited edition items; we will not be able to restock them.
When will my order be processed?
All orders are processed within approximately 1 to 2 business days after the order is placed. Orders placed on a weekend or holiday will be processed within 1 to 2 business days, Monday through Friday. Please note that all processing times are estimates and may be subject to change.
I received an error message when trying to check out. What does this mean?
Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through. If the problem persists, please reach out to our Customer Service.
Does Hathart ship to P.O. boxes or military APO/FPO addresses?
Unfortunately, we cannot ship to P.O. Boxes. However, we do ship to Military APO/FPO addresses.
What should I do if my order never arrives?
If you never receive your Hathart order, please contact Customer Service via telephone, email, or through the Hathart website. We will immediately refund your purchase or send you a replacement. Please allow 4-15 days for orders shipped from the U.S. and 10-20 days for orders shipped from overseas.
What is your return policy?
All store items (EXCEPT FOR CLASSES) have a 30-day money-back guarantee. If your purchase does not meet your standards, is defective, or does not match the description, we will return your purchase.
Returns are applied to the same payment method of the purchase.
Where do I mail my return?
Mail All Returns To:
1602 Belle View Road
Alexandria, Virginia, 22307
What if I am outside the continental United States?
If you are outside the United States, you may return items that you no longer want, however, any such return must be received at our processing facility no later than 45 days from the date of delivery or it will not be accepted.
What forms of payment does Hathart accept?
At this time Hathart accepts all major credit cards including Visa, Mastercard, and American Express. We also accept PayPal.
Can I cancel an order once it has been placed?
In an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it has been shipped. However, you may be able to return your items to us once you receive them free of charge.
Do you offer price adjustments?
We are committed to offering you exclusive offers on our latest additions, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.
How do I know if my order was placed successfully?
After your order is submitted, you will be directed to an order confirmation page with your order number. If you’ve reached this page, we’ve received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.
Does Hathart ship internationally?
Yes, Hathart does ship internationally.
How long is the average delivery time?
The average delivery time is 4-7 days (Standard US Mail) but please allow up 15 days for delivery. This is because Hathart sources the best products and some may be shipped from warehouses in locations such as China. If you place an order that is being shipped from an overseas location such as China, you should allow up to 30 days for delivery. Please note that all delivery times are estimates and may be subject to change.
If my Hathart merchandise was defective or not to my satisfaction. What should I do?
If your Hathart order is damaged or otherwise shows material or manufacturing defects, please contact Customer Service via telephone, email, or through the Hathart website. Per your choice, you may receive a full refund, store credit, or an exchange.
Does Hathart offer free shipping on returns?
We provide free shipping on returns if you are shipping from within the United States.
Are there any items that cannot be returned?
The following items cannot be returned:
-Opened makeup applicators
-Opened mouth pieces for music instruments
What about my refund?
Once we have received your return, you can choose to receive your refund to your original payment method or as Hathart store credit. Once we receive your item(s), please allow 5-7 working days for us to process your refund.
How does Hathart give the donations?
For every purchase made on Hathart, we will donate $1 to the National Assembly of State Arts Agencies (NASAA). At the end of every month, Hathart will donate directly through NASAA’s website. Using the purchasing power of individuals to benefit the greater good is what we’re all about.
Is Hathart a non-profit organization?
Hathart is a for-profit company with a core mission of giving back. With our 1$ Per Purchase Pledge, Hathart transforms our customers into benefactors, which allows us to grow truly sustainable giving efforts rather than depending on fundraising for support.
What does Hathart mean?
“Hathart” comes from the word sandwich “Hathor” and “art”. Our founder, Catherine has loved learning about ancient Egyptian culture since childhood. Her favorite Egyptian goddess has always been Hathor, the goddess of love, music, and beauty. Catherine decided she wanted to incorporate her love for Hathor into the company’s brand. And so, “Hathart” was born. Also, the domain names “Hathor” and “Mo’Artz” were taken as domain names so she had to think outside of the box!